United Field Services is a highly diverse and skilled company that offers a range of property preservation and maintenance services. Our top-of-the-line solutions cover every stage of the portfolio life cycle, including property preservation, rehabilitation, and renovation for REO properties, as well as core servicing, and inspections.
As businesses strive to meet the ever-increasing demands of their clients, the role of client relations has become more critical than ever. At the forefront of ensuring that clients receive top-notch service and support is the Client Relations Manager. In this interview, we speak with Lilit, a Client Relations Manager at United Field Services, a leading provider of property preservation and inspection services, to gain insights into the world of client relations.
Can you tell us about your role as a Client Relations Manager at United Field Services?
As a Client Relations Manager, I am responsible for managing and maintaining positive relationships between a company and its clients or vendors. I work to understand their needs and concerns and address any issues or problems they may have. I also conduct client surveys to gather feedback and identify areas where the company can improve its products and services.
How do you ensure that your clients’ needs are met and that they receive top-notch customer service?
As a Client Relations Manager at United Field Services, staying up-to-date with industry trends is the key to our success in meeting our client’s needs. To do this, I make it a priority to attend industry conferences and events, read industry publications, and keep tabs on our competitors.
In addition to staying up-to-date with industry trends, we have developed a set of best practices to ensure that our client’s needs are met and they receive top-notch customer service.
One of the key elements of our approach is communication. We prioritize clear and frequent communication with our clients, ensuring that they are always aware of project progress, any issues that arise, and what they can expect moving forward. We make sure to listen to their concerns and feedback, taking the time to understand their unique needs and requirements.
Another crucial aspect of our client relations strategy is building and maintaining strong relationships with our clients. We aim to establish a personal connection with our clients and build trust through transparency, honesty, and delivering on our promises. By fostering a positive relationship with our clients, we can anticipate their needs and proactively address any potential issues.
Furthermore, we continuously gather feedback from our clients, both formally and informally, to identify areas where we can improve and provide better service. This feedback is used to adjust our processes, training, and service offerings, ensuring that we are meeting our client’s expectations and delivering the highest quality of service possible.
Can you tell us about some of the tools or software you use to manage your client relations responsibilities?
I utilize various productivity tools and software to manage my responsibilities effectively. One of the tools I use is Customer Relationship Management (CRM) software, which allows me to track client interactions, manage tasks, and monitor our team’s performance in real time. This helps me to stay organized, prioritize tasks, and ensure that all client inquiries and issues are handled efficiently.
In addition to our CRM, we have also developed our management tool, MS, which is designed to improve all management processes at United Field Services. This tool enables us to manage clients, projects, and team members all in one centralized location. We can quickly access client information, track project progress, and assign tasks to team members. This tool has been instrumental in enhancing our efficiency and streamlining our client relations processes, making it easier for us to meet our client’s needs and keep them happy.
Overall, using these tools and software has significantly improved my ability to manage our client’s needs and meet their expectations. By leveraging technology to enhance our processes, we can provide a higher level of service to our clients and build stronger, long-term relationships with them.
How do you build and maintain long-term relationships with clients?
We try to tailor our approach to each client based on their individual needs and preferences. This can include customizing your services, providing personalized recommendations or advice, and building rapport through regular check-ins and conversations.
We Follow up with our clients and promptly address any issues or problems that regularly arise to check in on their satisfaction and see if there are any additional needs or opportunities for collaboration. This helps build long-term relationships and foster loyalty.
In what ways has United Field Services adapted to meet the changing needs of clients over time?
In the field service industry, companies need to be agile and responsive to changing client needs in order to remain competitive.
We may offer customized services to meet the specific needs of our clients. This may involve offering different service levels or pricing options or providing additional services that complement the core offerings.
It’s always great to receive positive feedback from clients, and as a Client Relations Manager, it’s especially rewarding to see the impact of our efforts in making their experience with United Field Services a positive one. Recently, we received a review from Chelsey Boutin regarding her home restoration experience, and I am proud to say that Lilit, one of our team members, received high praise for her work.
Chelsey Boutin had this to say about Lilit’s work, “Lilit has been fantastic to work with during my home restoration. She is very quick in her responses and is very friendly. 5/5 stars and definitely recommend them!”
This kind of feedback is a testament to the hard work and dedication that our team puts into providing exceptional service to our clients. It’s always motivating to know that our efforts are appreciated, and it drives us to continue to improve and innovate our client relations processes.
We take pride in our commitment to providing excellent service, and we are grateful for the opportunity to work with clients like Chelsey Boutin. It’s feedback like this that keeps us motivated to do our best and continue to exceed our client’s expectations.
How do you stay up-to-date with industry trends and incorporate them into your client relations strategy?
We encourage our team to share their knowledge and expertise with one another through regular meetings and collaboration. This allows us to brainstorm and implement new ideas relevant to our clients and aligned with the latest industry trends.
Moreover, Incorporating industry trends into our client relations strategy involves analyzing our current practices and identifying areas where we can improve or innovate. For example, if we notice a growing trend in mobile technology, we may explore new ways to leverage it to enhance our communication with clients and improve our service offerings.
What sets United Field Services apart from its competitors in terms of client relations?
At United Field Services, we take pride in our commitment to providing exceptional client relations. We recognize that our clients are the foundation of our success, and we strive to build and maintain strong relationships with them that are based on trust, transparency, and exceptional service.
What sets us apart from our competitors in terms of client relations is our approach to client communication. We prioritize clear and frequent communication with our clients, ensuring that they are always kept up-to-date on the progress of their projects, any issues that arise, and what they can expect moving forward. This open communication fosters a sense of transparency and trust that sets us apart from competitors who may be less communicative.
Furthermore, we have developed a set of best practices that are specifically tailored to meet the unique needs of our clients. We take the time to listen to our client’s concerns and feedback, understanding their specific requirements and working with them to develop tailored solutions that meet their needs. This personalized approach to client relations enables us to build long-term relationships with our clients and provide them with the highest level of service possible.
Another factor that sets us apart from our competitors is our commitment to innovation and technology. We leverage the latest technology to improve our client relations processes, including our proprietary management tool, MS. This tool enables us to manage clients, projects, and team members all in one centralized location, allowing us to provide our clients with efficient and streamlined service.
Finally, we prioritize continuous improvement and learning in our approach to client relations. We gather feedback from our clients regularly, both formally and informally, and use this feedback to adjust our processes, training, and service offerings to ensure that we are always meeting our client’s needs.
Overall, our commitment to clear communication, personalized service, innovation, and continuous improvement sets us apart from our competitors in terms of client relations. By prioritizing our client’s needs and building strong relationships based on trust, we are able to provide the exceptional service that our clients deserve.