United Field Services, Inc has a nationwide network of vendors that includes property preservation companies that have at least 2 years of experience in the REO field services and asset management industry. Our nationwide vendor network is our eyes and ears in the field, and we require a high level of commitment and professionalism from our vendor partners as we need to ensure that we are all stronger in our solid front for customer exposure and satisfaction.
To talk about some of the challenges and opportunities field service companies face and how do they resolve them, we have started a series of Q&A’s with our vendors.
This time we conducted a Q&A with our vendor Steve.
Steve’s company provides a full spectrum of property preservation services – securing of property, winterization, debris removal, inspections, lawn maintenance, and rehab & repair services.
What sets you apart from your competitors?
Our combination of experience, dedication, well-trained staff, and internally developed servicing systems has enabled us to serve as a single-source provider for many of our clients. We provide our clients with critical information regarding a property’s condition, occupancy information and helps to ensure that vacant properties are secure and adequately protected throughout default, foreclosure, and sale.
What are some challenging aspects of running a field service business?
Some of the challenges of running our business are to stay up to date on the real estate market. We continue to subscribe to certain webpages and associations to provide this information to our company.
What are your team’s values?
Dignity and respect. This is the foundation of our company. It is how everyone we encounter is treated (colleagues, clients, customers).
What areas of training are you currently prioritizing?
Technical skills are a priority as systems change frequently and it is imperative that we stay up to date on what is being used in the industry.
How do you track customer satisfaction rate? How do you resolve conflicts with customers?
Our company has an internal quality control system. Our turnaround time is most important as this is crucial to our clients. We keep any and all client/customer satisfaction emails, letters on file; If we encounter conflict or issue with a customer we address the issue immediately to find a satisfying solution for all parties.
How do you make sure to meet the growing customer needs?
We feel our customer expectation is to receive the best service possible. Our company, as indicated before, continues to stay at the forefront of the industry standards to meet this expectation.
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